Our booking provider, booking .com, offers a lowest price guarantee. Their
terms may be subject to change and you should make sure you check with them for
the latest terms and conditions when you make your booking.
Should you find your hotel room with the same booking conditions at a lower rate
on the internet after you have booked, you must contact the booking company
within 24 hours of booking, and they will match it. You must provide details of
the website.
However the basic terms of the guarantee are as follows:
1) As hotel prices can change frequently, you must contact them promptly by
email, but in any event within 24 hours of purchasing your hotel room. Your
email should include the following information: your name, reservation number
and the website where the lower rate is available. Incomplete or inaccurate
emails will not be taken into account.
2) The guarantee is not applicable for same day bookings.
3) The guarantee only applies in respect of a lower rate that is available
for online booking. The lower online rate must be bookable when your claim is
validated within the 24 hour period, screen shots will not be accepted as proof.
4) The lower rate must be found online for an equivalent room at the same
hotel as booked through our provider on the same check-in and check-out dates
with the same booking conditions.
5) The lower rate must be in the same currency.
6) Our provider will only match the difference between our rate and the lower
rate if your reservation through them is completed and not cancelled or the
subject of a no-show.
7) If the claim is unsuccessful as it is not in accordance with our lowest
rate guarantee terms and conditions, terms and conditions of booking, including
the cancellation policy are still applicable.
8) "Lowest rate guarantee" does not apply to hotel rooms purchased through or
in combination with membership rates, frequent stay, loyalty points or other
"reward" type programs or special promotions of the hotel where the booking is
made. Lower rates available through opaque sites where the exact hotel isn't
known until after booking are also excluded from the guarantee.
Disclaimer: As has been stated we are an affiliate of booking .com - as such
we are not responsible for the guarantee as final payment and booking is not
completed on this site. At no time do we take payment or make the reservations -
both of these actions are completed by you at our booking provider to finalise
the booking. We are not liable or responsible for any disputes or problems which
may arise between you and our booking company. We are solely a listing service.
All problems of a booking nature must be taken up directly with them,
information for which will be provided when completing the booking process.
Contact
Should you wish to contact us we can be reached at info@swedendiscounthotels.com